Knotify — Account and Data Deletion
Knotify allows customers to request deletion of their accounts and associated personal data.
How to request account deletion
Option 1: Through the Knotify Customer app
- Open the Knotify Customer app.
- Navigate to Profile → Manage Account → Delete Account.
- Follow the on-screen instructions to submit your deletion request.
Option 2: Through this webpage
If you cannot access the app, email knotifycare@gmail.com with the subject Account Deletion Request.
Include your registered mobile number so we can identify your account and verify your identity securely. Do not include your OTP or password.
Data that will be deleted
Subject to applicable legal requirements and outstanding obligations, Knotify will delete or anonymize personal data associated with your account, including your profile details, contact information, saved addresses and location details, and other account information that is no longer required.
Data that may be retained
Certain booking, transaction, payment, tax, accounting, fraud-prevention, security, or dispute-related records may be retained where required or permitted by law or necessary to resolve outstanding obligations.
Such records will be retained only for the applicable retention period and handled in accordance with our privacy policy.
Processing time
Deletion requests are reviewed after identity verification. Outstanding bookings, wallet balances, unresolved support tickets, or other obligations may need to be resolved before deletion can be completed.
We will process eligible requests within the applicable legal timeframe and communicate any relevant delays or retention requirements.
Contact
Knotify
Email: knotifycare@gmail.com